Dear Valued Cardmember,

We hope you and your family are safe during these difficult times. The impact of coronavirus is touching all our lives and we want you to know while it remains unclear as to what the immediate future will bring and when life can go back to normal as we know it, be assured NassPay is doing everything possible to navigate around this situation to ensure your needs are met.

We understand from all the messages received that you wish to add funds to your NassPay Mastercard to continue making your necessary purchases and have tried our best to make this possible.

We are delighted to inform you that now you can send us “reload request” via your NassPay app, with the amount you wish to add and one of our Customer Service Professionals will visit you at home to process the order free of charge until the end of April.

We endeavour to complete your request within the same day, but it may take longer as we all navigate our way around these unprecedented times.

Furthermore, we have removed all purchase fees effective from today, in an attempt to make your money go further.

We are in this together and will overcome this situation. Stay home and stay healthy.

NassPay Customer Support Team